The Cornish Pantry St Ives

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Locally Sourced Cornish Food & Drink in the heart of St Ives

At The Cornish Pantry, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

1. Who We Are

We are The Cornish Pantry Ltd, a retail store based in St Ives, Cornwall, selling Cornish-made food products, real ales, spirits, and more. For the purposes of data protection law, we are the "data controller" of the information you provide to us.

2. Information We Collect

We may collect and process the following types of personal data:

Identity & Contact Information: name, email address, phone number, billing/shipping address
Transaction Information: products purchased, payment methods (note: we do not store card details), delivery instructions
Technical Data: IP address, browser type, and cookies (see below)
Marketing Preferences: if you subscribe to our newsletter

3. How We Use Your Information

We use your information to:

Fulfil and manage your orders
Communicate with you about your purchase or enquiry
Improve our website and customer experience
Send marketing emails (with your consent)
Meet legal and regulatory obligations

4. Lawful Basis for Processing

We rely on the following legal bases:

Contract: to process and deliver your order
Consent: for email marketing (you may withdraw at any time)
Legitimate Interest: to improve our services and website

5. Sharing Your Information

We do not sell your data. However, we may share it with:

Payment processors (e.g. Stripe, PayPal)
Delivery couriers (e.g. Royal Mail, DPD)
Website and IT service providers
HMRC or other regulators where legally required

All third-party service providers are required to respect the security of your data and use it only for the specified purpose.

6. Cookies & Analytics

We use cookies to provide essential site functionality and to better understand user behaviour. You can manage cookies via your browser settings.

7. Data Retention

We will keep your personal information for as long as necessary to fulfil the purposes outlined above. For example, we retain order records for up to 6 years for tax purposes.

8. Your Rights

You have the right to:

Access the personal data we hold about you
Correct inaccuracies in your data
Request deletion of your data
Object to or restrict processing
Withdraw consent for marketing at any time

To exercise any of these rights, please contact us at:
📧 info@thecornishpantry.uk
📞 +44 7465 735333

9. Security

We take appropriate technical and organisational measures to safeguard your data. However, please be aware that no online transmission is 100% secure.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

The Cornish Pantry Ltd
17 Fore Street, St Ives, Cornwall
📧 info@thecornishpantry.uk
📞 +44 7465 735333

If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk