Privacy Policy
At The Cornish Pantry, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.
1. Who We Are
We are The Cornish Pantry Ltd, a retail store based in St Ives, Cornwall, selling Cornish-made food products, real ales, spirits, and more. For the purposes of data protection law, we are the "data controller" of the information you provide to us.
2. Information We Collect
We may collect and process the following types of personal data:
- Identity & Contact Information: name, email address, phone number, billing/shipping address
- Transaction Information: products purchased, payment methods (note: we do not store card details), delivery instructions
- Technical Data: IP address, browser type, and cookies (see below)
- Marketing Preferences: if you subscribe to our newsletter
3. How We Use Your Information
We use your information to:
- Fulfil and manage your orders
- Communicate with you about your purchase or enquiry
- Improve our website and customer experience
- Send marketing emails (with your consent)
- Meet legal and regulatory obligations
4. Lawful Basis for Processing
We rely on the following legal bases:
- Contract: to process and deliver your order
- Consent: for email marketing (you may withdraw at any time)
- Legitimate Interest: to improve our services and website
5. Sharing Your Information
We do not sell your data. However, we may share it with:
- Payment processors (e.g. Stripe, PayPal)
- Delivery couriers (e.g. Royal Mail, DPD)
- Website and IT service providers
- HMRC or other regulators where legally required
All third-party service providers are required to respect the security of your data and use it only for the specified purpose.
6. Cookies & Analytics
We use cookies to provide essential site functionality and to better understand user behaviour. You can manage cookies via your browser settings.
7. Data Retention
We will keep your personal information for as long as necessary to fulfil the purposes outlined above. For example, we retain order records for up to 6 years for tax purposes.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccuracies in your data
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent for marketing at any time
To exercise any of these rights, please contact us at:
📧 info@thecornishpantry.co.uk
📞 +44 7465 735333
9. Security
We take appropriate technical and organisational measures to safeguard your data. However, please be aware that no online transmission is 100% secure.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
The Cornish Pantry
17 Fore Street, St Ives, Cornwall
📧 info@thecornishpantry.co.uk
📞 +44 7465 735333]
If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk